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📦 Terms and Conditions of Sale – Boutique Spider-Man

By placing an order on https://boutique-spiderman.fr, you accept the terms and conditions of sale set out below. These terms are designed to set out clearly the rights and obligations of both parties, in the interests of transparency and security.

1. Product availability

We do our best to keep our stock levels accurate, but some items may occasionally be temporarily unavailable. If that happens, we will contact you quickly to offer you a solution: wait for the item to be restocked, receive a credit note, or get a full refund.

2. Delivery charges

Delivery charges are calculated automatically when you place your order, based on weight, volume and destination. They are shown before you confirm payment.

3. Returns and right to cancel

In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receiving your order to exercise your right to cancel.
Returns must be sent back in their original condition. Please see our Returns and Refund Policy for full details.

4. Delivery

4.1 Dispatch times

Orders are usually dispatched within 2 working days of payment being confirmed.

4.2 Delivery times

Average delivery times range from 7 to 15 working days, depending on your location and logistical constraints. Delays outside our control may occur.

4.3 Changing your address

If your order has not yet been dispatched, you can ask us to change the delivery address by contacting us at: support@boutique-spiderman.fr

4.4 Delivery to PO boxes or military addresses

We deliver to PO boxes and military addresses wherever our carriers make it possible.

4.5 Delivery delays

If the estimated time is exceeded, please contact us quickly so that we can investigate and find a suitable solution.

5. Order tracking

As soon as your order is dispatched, we will email you a tracking link so you can follow it in real time.

6. Parcel damaged on arrival

If your parcel arrives damaged, contact us immediately at support@boutique-spiderman.fr with photos attached. We will help you get it sorted quickly.

7. Duties and taxes

Our prices include all taxes applicable in France. Customs duties or import taxes may nevertheless apply depending on the law in your country. These charges are payable by the buyer.

8. Order cancellation

Orders can only be cancelled before they are dispatched. Once your order has been dispatched, you will need to follow the returns procedure set out in our refund policy.

9. Transit insurance and Shop Loss / Theft / Damage Cover

Every order is insured against loss or damage in transit. If your parcel is lost or damaged, please contact us quickly so that we can open an investigation with the carrier.

The Shop Loss/Theft/Damage Cover is an optional extra offered by Boutique-Spiderman when you place your order.

This cover is not insurance in the legal sense and does not fall under the French Insurance Code. It is a specific service offered by our shop to give you extra protection if something goes wrong while your order is on its way.

A. What the cover provides

The Shop Cover entitles you to a credit voucher that can be used anywhere on Boutique Spiderman, in the following situations:

  • Parcel lost and declared as such by the carrier following an official investigation.

  • Parcel stolen (theft confirmed by the carrier's investigation).

  • Parcel damaged (obvious damage found on arrival; photos are required within 24 hours of delivery).

The credit voucher is not a cash refund.

B. Conditions

The Shop Cover only applies:

  • where the carrier's investigation officially concludes that there has been a loss or a theft,

  • or where damage is reported within 24 hours, with photographic evidence.

No credit voucher can be issued until the carrier's investigation is complete.

C. Exclusions

The Shop Cover does not apply in the following cases:

  • Parcel shown as delivered and/or signed for by the carrier, unless the investigation proves there was a delivery error.

  • Parcel collected by a third party at the address and treated as handed over by the carrier.

  • Parcel marked as delivered but disputed by the customer without proof of a carrier error.

  • Damage occurring after the parcel has been received.

  • Failure to report a damaged parcel within 24 hours of delivery.

D. How the credit voucher works

If the cover is approved:

  • A credit voucher worth 30% is issued.

  • The credit voucher is valid for 12 months.

  • The credit voucher can be used in one go or over several orders, depending on how the site is set up.

E. Important note

The Shop Cover is purely an additional goodwill solution and does not replace the carrier's official investigation procedure, which remains compulsory whenever a delivery is disputed.

10. Customer service

📧 Email: support@boutique-spiderman.fr
📮 Address: Boutique Spider-Man, 29 rue Tronchet, 75008 Paris, France