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Our policy lasts 14 days. If more than 14 days have gone by since your purchase, we unfortunately cannot offer you a refund or an exchange.

❌ Products that cannot be returned

Because of the nature of the products sold on Boutique Spiderman (licensed items, limited collections, collectables and so on), returns are not accepted if:

  • The packaging has been opened.
  • The product has been used or damaged.
  • The item is part of a special promotion or a limited edition.

This is how we guarantee the authenticity, quality and value of our products for every customer.

We encourage you to check the details carefully (descriptions, sizes, images) before completing your order. If you are unsure, contact us beforehand at Support@boutique-spiderman.fr.

✅ General conditions for a return

To qualify for a return, your item must:

  • Be new, unused and in its sealed original packaging.
  • Be sent back at your own expense to the address we give you once you have been in touch.
  • Be the subject of a prior request by email to Support@boutique-spiderman.fr so that we can send you a returns label and full instructions.

💰 Return charges and refunds

  • A 10% return charge on the item price will be deducted from your refund to cover handling and logistics costs.
  • The original delivery charges (if they were charged) are non-refundable.
  • Once your item has been received and inspected, we will email you to let you know whether your refund has been approved or rejected.
  • If it is approved, your refund will be issued to your original payment method within 30 days.

🎁 Items bought as gifts

  • If the item was marked as a gift at the time of purchase, you will receive a credit voucher for the value of the return.
  • If the item was not identified as a gift, the refund will be issued to the original buyer.

🔄 Exchanges

Exchanges are only possible where an item is faulty or arrives damaged.
Please contact us at Support@boutique-spiderman.fr with photos to back it up if this applies to you.

📦 Delivery responsibility

For any return:

  • If the item you are returning is worth more than €30, we recommend using a tracked delivery service or delivery insurance.

  • Without proof of delivery, we cannot guarantee that your returned item will reach us.

📬 Contact

Customer service: Support@boutique-spiderman.fr
Postal address:
Boutique Spiderman
29 rue Tronchet
75008 Paris
France

Website: https://boutique-spiderman.fr