You can track your parcel in real time with our tracking tool: Track my order .

Delivery takes on average 7 to 15 working days. This is an average estimate: depending on demand and stock availability, it can sometimes take slightly longer.

If the tracking says your parcel has been delivered but you have not received it, check with the people around you, your building caretaker or neighbours, or your local collection point/post office.

If the problem continues, contact us via the shop chat so that we can look into your case.

We prepare orders quickly so that we can keep to our delivery times. If your order has not been dispatched yet, a change or a cancellation is sometimes possible.

To check, contact us as soon as possible via the shop chat. Once it has been dispatched, no changes are possible.

We do not offer gift wrapping yet. You can, however, have your order delivered straight to the recipient's address.

We recommend checking the size guide shown on every product page. If you are unsure, go by your usual measurements and the fit you want (close-fitting or roomier).

If you would like personalised help, use the shop chat and tell us your height, your weight and the product you have in mind.

We accept secure card payments (Visa, Mastercard, Amex) as well as PayPal.

Check your spam or junk folder first. If you still cannot find the email, use the shop chat and give us your name and the email address you used when placing the order, so that we can help you.

You have 14 days from delivery to request a return. Please read our returns policy: Returns policy .

To start a request, use the shop chat and we will guide you through the steps for your situation.

For any question, use the shop chat (available directly on the site). It gets you a quick answer and, if needed, passes your request on to our team through a ticket system.